The Billing section in Zapmail gives you full control over all your subscriptions. From here, you can manage, cancel, restore, or remove subscriptions related to:
Standard Mailbox Plans
Pre-warmed Mailboxes
Zap Shield
AI Insights
Placement Tests
This guide walks you through how to cancel a subscription, revert a cancellation, and remove a cancelled subscription from your dashboard.
📍 Where to Manage Subscriptions
Go to Billing from the left sidebar.
You’ll see all your subscription categories clearly listed, including:
Standard Mailboxes
Pre-warmed Mailboxes
Zap Shield
AI Insights
Placement Tests
From here, you can open any section and manage each subscription individually.
❌ How to Cancel a Subscription
In the Billing section, find the active subscription you want to cancel.
Click the down arrow icon on that subscription to view the mailboxes under the Subscription.
Click on "Three Dots" and Select Cancel Subscription.
Checkmark the Terms and Conditions and Enter "CANCEL".
Confirm the cancellation in the popup.
Important:
Your subscription will remain active until the end of the current billing cycle.
You won’t be charged again after that.
🔄 How to Revert a Cancellation
If you change your mind before the billing period ends, you can restore the subscription.
Find the subscription marked as Scheduled to Cancel.
Click Revert Cancellation.
✅ Your subscription will continue without interruption, and no data or services will be lost.
⚠️ Important Note for Zap Shield, Placement Tests & AI Insights
Zap Shield, AI Insights and Placement Test subscriptions are canceled immediately.
Once canceled, the service stops right away and will no longer be active.
These subscriptions are non-refundable. Any unused time or credits cannot be refunded.
Zap Shield and Placement Test Subscription is Global to workspaces and Provider.
We recommend reviewing this carefully before canceling Zap Shield or Placement Test subscriptions, as the action takes effect instantly.
🎉 You’re All Set!
You now know how to manage all your Zapmail subscriptions — whether it’s Standard Mailboxes, Pre-warmed Mailboxes, Zap Shield, or Placement Tests.
If you need any help, our support team is always here for you.
📩 [email protected]