FAQs — Domain Management in Zapmail

This guide answers the most common questions about managing domains in Zapmail. Whether you’re connecting your first domain or handling dozens at scale, these FAQs will help you understand how domains work and how to manage them smoothly.

There’s no limit.
You can connect and manage as many domains as you want in Zapmail, across multiple workspaces.

NS (Name Server) records tell the internet where your domain’s DNS is managed.

When you connect a domain to Zapmail, we provide you with Zapmail nameservers. Updating your NS records allows Zapmail to:

💡 Once nameservers point to Zapmail, you don’t need to handle email-related DNS manually.

Nameserver updates usually take a few minutes to 24 hours to fully propagate worldwide.
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In some cases, depending on the registrar, it can take up to 48 hours.

You can monitor propagation using tools like WhatsMyDNS.

Yes — but the rules depend on how the domain was added to Zapmail.

Before deleting any domain, first check whether it is a Purchased Domain or a Connected Domain.

🚫 These cannot be deleted before expiry.

When you purchase a domain through Zapmail, the registration fee is paid upfront to the registrar for one full year. Because this is a non-refundable annual registration, the domain must remain active in your Zapmail account until it expires.

✅ These can be removed — but only after all mailboxes are deleted.

To avoid errors, follow this order exactly:

Go to the Mailboxes section and delete every mailbox linked to the domain.
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⚠️ If mailboxes are active, they may be locked until the current billing cycle ends.
This is because Zapmail pays Google/Microsoft upfront. In this case, mailboxes will be scheduled for deletion and removed automatically at renewal.

The domain will then be permanently removed from Zapmail.

No. Zapmail automatically manages all essential email DNS records (SPF, DKIM, DMARC, MX). You only need to update nameservers once during setup.

Yes. Zapmail supports:

Yes, domains can be moved between workspaces (and providers) as long as no active mailboxes are attached.

Yes. Domains can be transferred between Zapmail accounts, but this must be handled by our support team to ensure safety and ownership verification.
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👉 Please contact Zapmail Support if you want to move a domain from one Zapmail account to another.
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📩 [email protected]

Yes. You fully own any domain purchased through Zapmail.You’re free to transfer it to any external registrar (such as GoDaddy, Namecheap, etc.), as long as the following conditions are met:

Once the domain is eligible, you can request the transfer and manage it directly with your chosen registrar.

Yes. You can buy domains directly inside Zapmail—no external registrar needed. You can purchase new domains or high-reputation (aged) domains and manage everything from one dashboard.

Domains bought on Zapmail come with:

Zap Shield protects your domains by monitoring:

It helps keep your domains safe and inbox-ready.

⚠️ Available only for domains purchased on Zapmail.

Your health score is based on:

A higher score means a safer domain and better inbox placement.

Domains purchased on Zapmail can be renewed directly from your dashboard. Renewal becomes available 14 days before expiry.
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Once renewed, the new validity period is automatically added to your existing expiry date.

Domain prices vary based on:

The exact price is always shown before checkout in your cart.

Yes — expired domains can usually be renewed within the grace period after expiry.

💡 We strongly recommend renewing domains before expiry to avoid disruption or loss.

Yes — expired domains can usually be renewed within the grace period after expiry.

💡 We strongly recommend renewing domains before expiry to avoid disruption or loss.

Yes.Zapmail supports custom tracking domains for outreach platforms like ReachInbox, Instantly, Smartlead, and others.
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You can set up your own tracking domain by adding the required DNS records provided by your outreach platform inside Zapmail’s DNS settings.

Yes. Zapmail lets you add and manage custom DNS records directly from your dashboard.
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You can add commonly used records such as:

Zapmail automatically handles email-critical DNS (SPF, DKIM, DMARC, MX) in the background — you only need to add extra records when connecting third-party tools, tracking domains, or websites.

No. Zapmail requires nameservers to remain pointed to Zapmail.

Changing nameservers will break automatic DNS management and may impact mailbox functionality.

A High Reputation domain is a pre-owned, aged domain with an existing history and cleaner reputation. These domains are pre-screened and checked against major blacklists, making them a better starting point for cold outreach compared to brand-new domains.

High Reputation domains help you:

A pre-warmed mailbox/domain comes with warmup activity already done. This means the mailbox has sending history, replies, and engagement patterns that help email providers trust it faster.

Pre-warmed mailboxes allow you to:

Yes.Even with High Reputation domains or pre-warmed mailboxes, we strongly recommend keeping warmup enabled continuously and increasing volume gradually to protect long-term deliverability.

If you’re facing any issues with domain setup, propagation, or management, our support team is always here to help.
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📩 [email protected]