If your domain is showing Inactive, DNS not propagating, or showing Name servers not pointed to Zapmail, this guide will help you troubleshoot and resolve the issue.
Common Symptoms of DNS Issues
Domain appears as Inactive in Zapmail.
Name servers are not correctly pointing to Zapmail.
SPF, DKIM, DMARC or MX records appear invalid or missing.
Step-by-Step Troubleshooting
Step 1: Verify Domain Status in Zapmail
Go to the Domains Dashboard in Zapmail.
Check whether the domain is marked as Inactive, shows DNS not propagating, or has the error Nameservers not pointing to Zapmail.
If any of these are present, continue with the next steps.
Step 2: Confirm Name Servers
In the Domain Dashboard, click the See More button next to your domain and the sidebar will appear.
Click on Update Name Server.
A pop-up window will appear with the required Zapmail nameserver values.
Log into your domain registrar (e.g., GoDaddy, Namecheap, Cloudflare).
Update or confirm that the nameserver settings exactly match the values provided by Zapmail.
Step 3: Check for DNS Propagation
DNS changes can take up to 24–48 hours to fully propagate worldwide.
Use a tool like Whois.com to confirm changes are visible globally.
Step 4: Validate DNS Records
Once the name servers have propagated, click the Verify button in the pop-up window to validate the name server update.
After verification, the DNS will automatically begin propagating.
Wait a few minutes, then refresh the dashboard (around 5 minutes later) to see the updated DNS status.
Note: There is no downtime with your DNS during this process — just make sure you update the name servers correctly and verify them in Zapmail.
Conclusion
By completing the above steps, you can quickly resolve issues where your domain appears Inactive, shows DNS not propagating, or displays the error Name servers not pointing to Zapmail. Once the name servers are correctly updated and verified, Zapmail will automatically recognize the changes, and your DNS records will propagate within a short period. This ensures your domain remains active, verified, and ready for reliable cold email outreach.If you face any issues while troubleshooting your domain DNS, feel free to contact our support team at [email protected] — we’re here to help!