If your domain appears Inactive, shows DNS not propagating, or displays Nameservers not pointing to Zapmail, this guide will help you identify and resolve the issue quickly.
Common Signs of DNS Issues
You may be facing a DNS issue if:
The domain shows as Inactive in Zapmail
Nameservers are not pointing to Zapmail
DNS status shows Not Propagated
Email-related records (SPF, DKIM, DMARC, or MX) appear missing or invalid
Step 1: Check Domain Status in Zapmail
Log in to your Zapmail dashboard
Go to the Domains section
Look for any warning labels such as:
Inactive
DNS not propagating
Nameservers not pointing to Zapmail
If you see any of these, continue with the steps below
Step 2: Verify Nameservers
In the Domains list, click on the affected domain
Click Update Nameservers
A pop-up will display the required Zapmail nameserver values
Now:
Log in to your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.)
Confirm that the nameservers exactly match the values shown in Zapmail
Save any changes if needed
⚠️ Even a small mismatch can prevent DNS from updating correctly.
Step 3: Wait for DNS Propagation
Nameserver changes usually take up to 24 hours
In some cases, it may take up to 48 hours to propagate globally
You can verify propagation using a public DNS checker such as Whois.com or similar tools.
Step 4: Verify in Zapmail
Once propagation is complete, return to Zapmail
Click Verify in the nameserver pop-up
Wait a few minutes and refresh the Domains page
Zapmail will automatically detect the updated DNS and mark the domain as active.
What Happens After Verification?
Once verified:
DNS records will propagate fully
The domain status will change to Active
Email authentication records will work normally
The domain becomes ready for reliable cold email outreach
Zapmail automatically manages essential DNS records like SPF, DKIM, DMARC, and MX.
✅ You’re All Set!
By following these steps, you can quickly fix common DNS issues and restore your domain to an active state in Zapmail. If the issue persists or you need help at any step, our support team is always here to assist you.
📩 Contact Support: [email protected]