This guide answers the most frequently asked questions about creating, managing, editing, exporting, and maintaining mailboxes in Zapmail.
Whether you’re just getting started or scaling cold outreach, you’ll find clear answers here.
1. How are mailboxes created in Zapmail?
Zapmail creates real Google Workspace or Microsoft 365 mailboxes on your connected or purchased domains.
All technical setup (DNS, workspace creation, authentication) is handled automatically.
2. Can I bring my existing mailboxes into Zapmail?
No.
Zapmail does not migrate or import existing mailboxes.
You can:
Connect your domain
Release any old workspace
Create new mailboxes through Zapmail
3. Is there a limit to how many mailboxes I can create?
There is no fixed platform limit.
Your limit depends on:
Your active plan
Purchased mailbox slots
Workspace and provider rules (Google/Microsoft)
4. How many mailboxes should I create per domain?
We recommend 1–3 mailboxes per domain.
Up to 5 max per domain is generally safe for cold outreach.
Lower density = better deliverability.
5. How many mailboxes should I create per domain?
We recommend 1–3 mailboxes per domain.
Up to 5 max per domain is generally safe for cold outreach.
Lower density = better deliverability.
6. What do mailbox statuses mean?
Status | Meaning |
In Progress | Mailbox creation has started |
Creating Password | Password & 2FA are being configured |
Active | Mailbox is fully ready |
Failed | Creation failed (contact support) |
Deletion in Progress | Mailbox is scheduled for removal |
7. Why can’t I add new mailboxes after 24 hours?
Each domain runs under a workspace billing cycle.
After the first 24 hours, mailbox creation is locked to:
Prevent billing conflicts
Follow Google/Microsoft workspace rules
8. What can I do if I need more mailboxes after 24 hours?
You can:
✅ Buy a new domain
✅ Schedule mailboxes for the next billing cycle
✅ Use available unused slots
❌ You cannot instantly add mailboxes mid-cycle
9. Can I reuse mailbox slots after deleting mailboxes?
Yes — but only next billing cycle.
Once used, a slot is locked for that cycle even if the mailbox is deleted.
Slots reset automatically at the next billing renewal.
10. Can I edit mailbox details?
Yes. You can update:
First name
Last name
Username
Profile photo
11. Do edits apply instantly?
Changes may take up to 1 hour to fully reflect across systems.
12. What happens if I change the username?
You must re-export the mailbox to outreach tools
Warmup history for pre-warmed mailboxes is lost
Username changes are treated as a new mailbox identity.
13. What does “Mailboxes will export as soon as it is ready” mean?
Exports are queued and start automatically once the system and platform are ready.
Time depends on:
Number of mailboxes
Platform limits
Server load
14. Is there a limit to exports?
No. You can export any number of mailboxes.
15. Can I export to trial accounts on outreach tools?
No.Zapmail only supports exports to paid accounts.
16. Can I export to any platform?
Zapmail supports:
Direct one-click exports
OAuth-based platforms
Manual assisted exports via “Other Platforms”
Platforms that require phone verification or manual 2FA cannot be fully automated.
17. Can I download mailbox passwords?
Yes.
You can export:
Mailbox credentials
App passwords
SMTP/IMAP details (Google only)
18. Do Microsoft mailboxes include SMTP and app passwords?
No.
Microsoft mailboxes only provide:
Admin credentials
Login access
SMTP/app password sheets are not generated for Microsoft.
19. Can I manually log into mailboxes?
Yes, but not recommended unless required.
Manual logins may:
Trigger phone verification
Interfere with automation
Impact warmup and deliverability
20. Does Zapmail support subdomains?
No.Zapmail supports only root domains.
21. Can I create aliases?
No. Aliases are not supported and not recommended for cold outreach.
22. Are mailboxes warmed up automatically?
Warmup depends on your selected plan.
Standard Plan (Needs to warmup the mailboxes for 3-4 weeks)
Pre-warmed Plan (Already Warmed up)
23. Will editing mailboxes affect warmup?
Name/photo edits → No impact
Username change → Warmup history is lost
24. Can I delete mailboxes?
Yes.
Mailboxes are scheduled for deletion based on billing cycles.
25. Can I cancel a mailbox deletion?
Yes — only while status is “Deletion in Progress.”
Once permanently deleted, recovery is not possible.
✅ You’re All Set
Mailbox management in Zapmail is designed to be automated, scalable, and deliverability-first.
If something feels restricted, it’s usually to:
Protect inbox placement
Follow provider rules
Prevent billing conflicts
If you’re unsure about creation limits, exports, warmup, or credentials, our support team is always here to help.